Privacy policy
Last updated: January 17, 2026
This Privacy Policy describes how Nivire (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.nivire.com (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully.
Nivire is a UK-based online store operated by FOAKH LTD, a company registered in England and Wales. This Privacy Policy is governed by UK data protection laws, including the UK GDPR and the Data Protection Act 2018.
Nivire (FOAKH LTD) is the Data Controller responsible for your personal information under this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
Contact details including your name, address, phone number, and email.
Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.
Account information including your username, password, security questions and other information used for account security purposes.
Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Shopping Information:
• Items you view, add to your cart, save or purchase
• Reviews, referrals, and gift card activity (if applicable)
Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf.
Companies who support our Site and Services, such as Shopify.
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfil your orders and provide you with products or services you have requested, in order to perform our contract with you.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Shopify acts as our e-commerce service provider and processes your information on our behalf in accordance with its Privacy Policy.
Google LLC, including Google Analytics and Google Ads, which may collect usage data for analytics and advertising purposes. For more information, see Google's Privacy Policy.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. Also see the section below: Third Party Websites and Links.
How We Use Your Personal Information
Providing Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfil your orders, send notifications related to your account, purchases, returns, exchanges or other transactions, create and manage your account, arrange for shipping, and facilitate returns and exchanges.
Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending communications by email or post and showing advertisements for products or services.
Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity.
Communicating with You and Service Improvement. We use your personal information to provide customer support and improve our Services.
Legal Basis for Processing (UK GDPR)
• Performance of a contract — to process and deliver your orders, manage your account, and provide customer support.
• Legitimate interests — to improve our Services, prevent fraud, and maintain site security.
• Consent — for certain marketing communications and cookie usage where required.
• Legal obligation — to comply with UK laws, including tax and accounting requirements.
Cookies
Like many websites, we use Cookies on our Site. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We use Cookies to power and improve our Site and our Services. Certain non-essential cookies, including analytics and advertising cookies, are only activated after you have given your consent via our cookie banner, in accordance with UK GDPR requirements.
How We Disclose Personal Information
In certain circumstances, we may disclose your personal information to third parties for contract fulfilment purposes, legitimate purposes and other reasons subject to this Privacy Policy.
We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.
Third Party Websites and Links
Our Site may provide links to websites operated by third parties. If you follow links to sites not affiliated with us, you should review their privacy and security policies and other terms.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect personal information about children.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable. How long we retain your personal information depends on factors such as legal obligations and business needs.
Your Rights
- Right to Access / Know
- Right to Delete
- Right to Correct
- Right of Portability
- Restriction of Processing
- Right to Withdraw Consent
To exercise any of the above rights, please contact us at support@nivire.com. We will respond within 30 days. You may be asked to verify your identity before we process your request.
Complaints
If you have complaints about how we process your personal information, please contact us. In the United Kingdom, you can lodge a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk/ or by calling 0303 123 1113.
International Users
Your personal information may be transferred, stored and processed outside the country you live in, including the United Kingdom, the United States, and Canada. Where required, we rely on approved safeguards such as UK adequacy regulations or Standard Contractual Clauses.
Contact Information:
Address: 1 School House Fold, Riddlesden, Keighley, BD20 5PF, United Kingdom
Email: support@nivire.com
Phone: +447988505456
Nivire is operated by FOAKH LTD.
Company Name: FOAKH LTD
Company Number: 16222662
Customer Service Hours: Monday–Friday, 9:00 AM – 5:00 PM (GMT)
We aim to respond to all emails within 1–2 business days.